Return Policy

Every order, commission, and sale is handled with care and as much clarity and transparency as possible.  Please take the time to read descriptions carefully and check the colors on multiple screens if you are concerned about color variations. I try my best to represent the colors and tones in my work honestly and clearly. My goal is for you to be completely thrilled with your purchase and shopping experience. Please read our Refund Policy below and ways on how we can help you.

Original Paintings: All sales are final. Cancellations, exchanges and refunds are not available. 

Fine Art Prints: All sales are final. We do not offer refunds, however, if your prints meet the "Exchange requirements" you can exchange an Art Print for another print or for store credit within 7 calendar days from the date of delivery. If the period of 7 days has lapsed since the delivery, we can't, unfortunately, offer you an exchange or store credit. Buyer is responsible for all shipping charges associated with an exchange, paying any difference in price, and will be charged a 20% restocking fee based on the price of the original print(s) being exchanged. Fine Art Print orders can only be cancelled if the print has not been printed yet, as all orders are "made to order". Prints are sometimes printed immediately so there is no guarantee you will be able to cancel your print order.  Exchange requirements: The following criteria must be met to qualify for an exchange: Product must be in original packaging. Product must not be damaged. In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Proof of purchase: To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange. Sale and clearance items: Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged. Shipping items: In order to return an order, you must contact us first. You will be responsible for paying for the shipping costs with regard to the item(s) that you are returning for an exchange, as well as the shipping costs for the new item(s). We will not refund the shipping costs. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to re-sell the item, then we may reject an exchange. All exchanges and approved returns will be subject to a 20% restocking fee.  

Notecards: All sales are final. Cancellations, exchanges and refunds are not available.

Gift Cards: All sales are final.  Cancellations, exchanges and refunds are not available.

Frames: All frames are final sale and refunds and exchanges are not available. Frame orders can only be cancelled if we have not yet submitted your frame order to our framer for fulfillment. Frames are sometimes sent to our framers immediately so there is no guarantee you will be able to cancel or change your frame order. Due to the costs associated with every order, regardless if it has been fulfilled, you will be charged a 20% cancellation fee based on the total cost of your frame order. 

Incorrect Shipping Information: The buyer is responsible for providing correct shipping information. Orders will not be refunded for lost/misdelivered orders due to the buyer providing incorrect shipping information. Also, orders will not be refunded if they are returned by the carrier due to the buyer providing incorrect shipping information, and the buyer will be responsible for re-shipping costs to the correct address.

International Buyers: Buyer is responsible for all duties and taxes that may be imposed on them by their country. Orders that are rejected by the buyer upon delivery will not be refunded. Please refer to the shipping policy to see more information on international shipping.

Mishandling in Transit/Failed Delivery/Theft: We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and we are not liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and we suggest you handle your new artwork with care when framing and stretching. Please be kind when reaching out and remember that we do not run the post office or UPS, and we have no control over the treatment of your package in transit. It’s just as much of a disappointment for us to see damaged prints as it is for you to receive them.

That being said, this is how we typically handle situations that fall outside of our control:

Damaged Print: If your print is damaged in transit we are happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Creasing and bends can be flattened. Collectors may be asked to file a claim with the shipping service. If the order is a complete loss and we offer a reprint, we ask that you return the print to our studio, either in the original packaging or in sturdy packaging purchased at your local post office. Collectors are responsible for shipping costs for replacement prints. We are unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.

Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, we are more than happy to forward it to your correct address, though we ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to our studio, we are happy to reship, but ask that you pay the for the additional postage. We are unable to reprint any order for free that has been not delivered, lost, or stolen.

Contact Us: If you have any questions regarding the Returns Policy, please contact us.